Showing posts with label LEARNING. Show all posts
Showing posts with label LEARNING. Show all posts

Wednesday, April 13, 2011

wtf moment.

because im still protecting few people, i will just post this here, not on FB......

First of all, i will not force myself anymore to please them, if they don't like me, i don't like them either. I will not force them to believe in me and in what am capable of doing. God knows I'm giving my best shot everyday. I opened my eyes with a smile hoping that somehow, they will see something good in me and in what im doing. Wishing that they could somehow smiled at me too by any chances. Only to find out that at the end of the day, I'm failed. I'm done trying to please them, i know i already gave and still giving my best foot forward. If they want me in their life, they better figure out a way because honestly, I'm done trying.

That's why for now, i will just do what i should have to do. P.E.R.I.O.D. I will just have to feel that they are not even existing. My life is still complete without them, not my lost. One more thing, Life is so short for hatred and bitterness.I will fully celebrate the meaning of life - without them.. Damn.

I'm happy.
and most of all I'm contented.
that's all matters to me most.

Sunday, April 10, 2011

Parable of the Pencil: Be The Best That You Can Be


There are 5 things you need to know,” he told the pencil, “Before I send you out into the world. Always remember them and never forget, and you will become the best pencil you can be.”

“One: You will be able to do many great things, but only if you allow yourself to be held in Someone’s hand.”

“Two: You will experience a painful sharpening from time to time, but you’ll need it to become a better pencil.”

“Three: You will be able to correct any mistakes you might make.”

“Four: The most important part of you will always be what’s inside.”

And Five: On every surface you are used on, you must leave your mark. No matter what the condition, you must continue to write.”

The pencil understood and promised to remember, and went into the box with purpose in its heart.

Now replacing the place of the pencil with you.  Always remember them and never forget, and you will become the best person you can be.

One: You will be able to do many great things, but only if you allow yourself to be held in God’s hand. And allow other human beings to access you for the many gifts you possess.

Two: You will experience a painful sharpening from time to time, by going through various problems in life, but you’ll need it to become a stronger person.

Three: You will be able to correct any mistakes you might make.

Four: The most important part of you will always be what’s on the inside.

And Five: On every surface you walk through, you must leave your mark. No matter what the situation, you must continue to do your duties.

Allow this parable on the pencil to encourage you to know that you are a special person and only you can fulfill the purpose to which you were born to accomplish.

Never allow yourself to get discouraged and think that your life is insignificant and cannot make a change.
  

Saturday, April 9, 2011

fruit of a good job done.


We already finished our Academic bay, and a day from now, we will gonna hit the real world. Looking back, from day one, i can still recall when i had my interviews, the first greet and meet, days on classes, introduction of ourselves, and the learnings. I will carry over that wonderful experience all through my entire life.

Before that, lets take a sneak peak of what we had down to our abay class, i collected some of those memorabilia's since day one.

My name tag
Pen and A4 provided by BST trainor Sparc. This is my name tag from BST down to PST. Our first meet and greet. Tell me something about yourself and all introductory everything about you. Our BST was a totally fun week. We had a lot of time to know more about our co trainees, time to play, and somehow, to exercise our thick tougue.(nyahahaha).
First Impression thing
This is our first activity - the first impression thing. Sparc instructed us to place a paper at our back and all of your co-trainees will write something about you.It's like we're a caterpillar during those time. Almost all of them wrote that I'm friendly at day one because i had a lot of stories to tell - not talk shit of course. Not to mention non of them wrote sexy, nyahahaha kiddin aside. T'was a great activity.
FIRST WAVE PHOTO
This was taken by Dale using Tracy's mobile when we're at fastbytes. Unfortunately, few peeps are not there. These are my first colleagues at APAC (Tracy, Mich, Tricia ,Rica, August, Andrea, Mara, and Ethel). Unfortunately, I don't have a photo of Sparc because at the second week of our BST, He got sick that's why he need to turn over the class to Chiz.We are down to our Healhcare 101 week, i was still on the same group but different trainor. This time meet Cheeze, our bubbly HC101 trainor -He is musically inclined. He has a great passion for this craft. and photography. He has a lots of stories to tell especially when it comes to alternative music. For him, everything is planned, and when he say promise - it will be 100 percent promise (that's accdg. to him). We also had games during discussions, he might understand that somehow, we felt dizzy and info overload for all the lessons we had. We also played the first impression thing and the m&m's activity. 

                                 
This is also same as the first impression thing but this time BCC peeps are with us. A counter clockwise experience together with cheeze. Thank you BCC and BCBS CONV peeps for writing sweets words to me. I really appreciate it. But, somehow, do really first impression last? I had a chance to take a glimpse of some papers of some of my wavemates but i think others wrote some harsed words to them. tsk.tsk. It's true indeed that we can't please all.

                     
BST PARTY :-)

Down to PST... Since then, everyday is a learning day for all of us, not to mention the hyfaluting words because its a medical account. And now, another trainor came into the picture. It was Pao. He's totally different because there's something on him that everyone would admire. He is such an admiration to us, i don't want to compare him to my previous trainor but, he would do everything just to help you out. We had a 5 weeks of fun with him, I already wrote a post to him. I would always thank him for everything. He molded us to became what we are right now that's why i don't bother more to ask why he is loved by many. Unlike others, they would normally have pizza party or bbq party but during his time with us we have pandesal and sinangag party. It was totally fun. We decided to gave him something that for sure he will like. I don't know anything about him aside from being a singer and a fanatic superman collector. We came up giving him a caricature of him.




PANDELSAL PARTY :-)

ABAY Time - a time where we need to apply all the learnings from day one. Survival of the fittest, the elimination of the unfit. A sneak experienced of what we will exactly encounter on the real world of saying thank you for calling provider cares........ a two weeks for a new trainor - TL Norman- they called him silent assassin for i don't know the reason why, i'll see in a couple of weeks why?, even though our PST was finished, Pao was always present those times we need floor support. WE badly need it. Those two weeks was the crucial ones. I mean it really.

GRADUATION DAY....Finally, after 2 months of studying, we made it. The most awaited part, the recognition day. Reality is, not all company does this, to recognize or spare some time to award those outstanding agents, to shake their hands and say I'm so proud of you. Learning shouldn't stop  here, thus, its only the beginning of stepping into the real world of being a csr. I personally want to thank those people who became a big help while I'm still in the learning process. I owe you big time. 

THE FRUIT FROM A GOOD JOB DONE.



MANY THANKS APAC FAMILY....

Sunday, April 3, 2011

quote


No one is in control of your happiness but you; therefore, you have the power to change anything about yourself or your life that you want to change.

TOMO.....

Saturday, March 26, 2011

Open letter to PAO :-)


I can't think of any perfect words to express how grateful am being part of your class. I was once a call center hopper, if i don't like the program, i easily quit, until i my feet brought me to Apac. You really thought us the best practices. I admired you being so good to us, to the point that your doing everything for us. You stand as a father- who provides us what we need, a friend - for always listening to us with our concerns, and of course our mentor - for preparing us when we hit the production. I know sometimes your already doing what you are not supposed to do for us and really from the bottom of our hearts, we really appreciate that. For understanding us on a daily basis. You really inspire us. I was never wrong expecting a 5 weeks of fun, learnings, and excitement since day one. It's really memorable. One thing good about you is that everyday, you always have a quotes to inspire us more. Our PST was done already but the lessons we learned and the friendship we built will last forever. We will really miss someone like you. When im in the production, i can actually see all of your products, and i must say it's official, now, were one of them.Thank you for believing on us, for always saying that we can make it.We will excel,  we'll make you proud. You gained the biggest respect not only from me, but from US. See you on the floor, Thanks for everything.

Friday, March 25, 2011

first call


It's definitely official, Our PST was finished and in reality this is what were going to do. I just wanna share what happened to our n to n awhile ago. It was a great feeling, as if I'm a newbie to receive a call. Before my turn, i was really shaking and i felt that there's a butterfly on my stomach. hahahaha weird. I don't know where to compare the mixed emotion i felt. I took the headset and just think of any motivation not to feel nervous on set of the call. I was thinking of my papa, because i know he will be proud of me. I'm thinking of Pao, for all the motivations and giving us the best practices he knows, and lastly, I'm thinking of my family. It's definitely for them. Then i logged on, I got my first call at exactly 2:30 am, manila time. Oh, calling for benefits from CATHY and guess what,that's the last thing i expected,... from Mental health, Levels of care, take note it's AUTOBAGGED. It was very hard, my wavemates can attest to that, so hard to quote and i thought i would be lost on set. It's a good thing i have Joseph, he's a big help. And the call goes on until i need to wrap it up. My call lasted for i think 15 minutes, not bad for a newbie like me. I was blessed having Joseph as back up. I was still overwhelmed with that call. It's hard to explain. I won't forget that. No. Never.

Wednesday, March 23, 2011

Cheer up!

Life deals us all an awful hand.
Too much pressure and too much pain.
Continuously riding up our a$$es.
Driving us all insane.
...
It gets tough to hang on.
You often feel like letting go.
You dont give a damn about the future,
And all the more tortures it holds.
But if you think about it a little,
Life also makes the pain worth living it.
So instead of cursing at life,
I hope you can try forgiving it.
With every sunset,
Comes a sunrise.
A new ray of hope,
Pleasing to the eyes.
You can only truly appreciate happiness,
By feeling some sadness and pain.
Therefore you should live life
With your mind with an open frame.
It's never going to be easy.
It's never going to go the way you like.
But that shouldn't stop you.
Give the bad times a little more fight.
Coz when its all over,
You can claim your gift.
I gurantee whatever it is,
It'll give your spirit a lift.
Everyone wants the same thing.
They all want to live the good life.
With all the joy and happiness you'll ever want.
Isn't that worth a little sacrifice?
So keep your heads up,
And look straight ahead of you.
I had lived through all your pains,
And I'm sure you can survive it too.

moving on.

Parang ang bigat pigat ng mga blog ko lately, I was fixing my i.ph and rerading my old notes from there, ang bigat bigat. It was full of good writtings sa mga nangyayare sakin since then, and im sad kase i know kailangan ko ng tangalin yun, kailangan na, ewan koba, ako, im just trying to write what ever sentiments i have/had. kaya lang di naman pwedeng lahat, ayokong may maapakan (uli), ayokong may masaktan (uli). Tama na sakin yung ganito, pakiramdam ko naman nasa ayus na lahat, kaya wala nakong dapat guluhin pa. Fair talaga si God, Di lahat ibibihay nya sayo. Minsan, kailangan  may mga taong mawala sayo, kung gusto mong ma retain sayo? (gulo no). Maybe, i just need to considered some good things na nangyare sakin simula nung bumalik ako dito. Learning each lessons through hard ways nalang siguro. Simple lang naman ang gusto ko, sobrang simple lang. Pero minsan nagtataka ko, bakit nagiging komplikado ang lahat. May mga taong nawala sakin, mga taong di na naiba, nawala si papa, dating mga nakasama, dating mga naging kaibigan, at may mga nakasamaan ng loob. Siguro isa na lang ang iisipin ko, i will be forever grateful knowing someone like them. Yan naman parati ang madalas kong sinasabi. Nakakamiss lang, yun lang, yun na lang. Kung anu mang meron siguro ako ngayun, i'll just be happy, and most of all, contented. Anyway, i asked for it. TO HIM, above all.  And siguro isa lang ang pwede kung gawin sa ngayun, yun ay mag MOVE ON.

Hay nako, bitter biterran na naman ang ate nyo. 

MASAYA BA TALAGA AKO?

Tuesday, March 22, 2011

boredom :(

Nothing, i just feel to have an entry before i tie to my bed and take 8 hrs. of rest.

I just had a tiring but fulfilling shift. It's been 2 weeks already since we started graveyard. Wide jocking, lessons, mock calls, ats :) Time flies so fast. Its a good thing i never fell asleep those critical times. W All i want to do right after i finished this blog is to sleep. I've been hearing echoes already of some spiels. "After the deductible is waived", "Out of pocket", "let me do a member name search", "one moment please", "the patient is not subject to any pre-existing waiting period" etc etc.  Oh God, not in my dreams anymore please..I'm afraid to be info-overload of the lessons I've learned from the past 7 weeks. Abay is coming- its either i make it or break it as they said. I'm wishing wave 17 best of luck for ABAY. This is it! I hope we survive that two weeks of abay. I should be thinking right now of motivations and plans. I should have a plan! Few more weeks, we need to say our final goodbye for some of my wavemates. I wish i can pick atleast three of them to be in my team. This is really is it wave, we have to step our best foot forward. We should make ourselves proud. BEST OF LUCK JABRONNIS :)

Monday, March 21, 2011

Saturday, March 12, 2011

Relationship ♥


Learn to let go of the past, and recognize that every day won’t be sunny. And when you find yourself lost in the darkness and despair, remember it’s only in the black of night that you see the stars, and those stars will lead you back home. So don’t be afraid to make mistakes, to stumble and fall, because most of the time, the greatest rewards come from doing the things that scare you the most. Maybe you’ll get everything you wish for. Maybe you’ll get more than you ever could have imagined. Who knows where life will take you. The road is long and in the end, the journey is the destination.

Relationship ♥


The best relationship is when you two can act like lovers and best friends. It’s when you have more playful moments than serious moments. It’s when you can joke around, let each other have piggy backs, have unexpected hugs and random kisses. It’s when you two give each other that specific stare and just smile. It’s when you’ll rather stay in to watch movies, eat junk food and cuddle, than go out all the time. It’s when you’ll stay up all night just to settle your arguments and problems. It’s when you can completely act yourself and they can still love you for who you are.

Friday, March 11, 2011

not to late...

Saddened. Do really life sucks this much? I just thought of my life way back, when i still have the time i got good job, easy money, new friends, new inspiration and stuffs. Back of my mind saying i just missed those times...those precious times i had. If i only used my time more efficient and quality maybe I'm not regretting things right now. I maybe not hurted other people who loved and cared for me truly, I maybe give more time to my family. I maybe thought life seriously. If only...Life maybe full of complications but i guess it's all up to us. Whatever we have right now, learn to appreciate it. I will always remember those times i lost, not to still regret on it, but as a reminders.

Maybe God is really fair for balancing life. He thought me a lesson  that i will never forget till the end. That is to value every person and to respect them the way other people respect me. And now, i learned it thru it's hard ways. And i guess i still have time to redeem myself to patch things up. Really from the bottom of my heart, I'm praying for their happiness and my forgiveness as well. Not to late.

And now, i feel that im picking up every pieces on me while carrying the lessons I've learned. I know god is good.Seeing me, redeeming myself, i owe him big. My life must go on. move forward. no return. And to continue with the nth time life, with new friends, new work, with one love.

Tuesday, March 8, 2011

It's been a year....

MARCH 8 :)

This is my way of saying....Cheers to them:). People who simply touched our lives will always be remembered and will definitely leaves footprints in our hearts. I may not be able to be say thank you to them personally, truly I'm honored having them even for awhile. It's been a year since i started a new life here, new friends, new work, and probably to continue with what i left behind. God has always been good for allowing me to meet someone like them and i will always be forever thankful for that. Yes, i made mistake, once, twice, thrice..., but i think i already paid for it and I'm hoping for the forgiveness soon. It may not be now, but i know it will come, when the right time comes. God and i knows they've been good to me for helping me throughout. I'm praying for their happiness and success in life. It's been a year when i started to face the reality alone, i admit, I'm a bit scared but i don't have any options but to gave my best foot forward.To try everything and give my best shot. It was never been easy for me as expected. Until i came to the point that all i can do is pray not only hard, but harder. It's been a year since a lot of things happened. I'm living my life to the fullest but without regrets. I know I'm better now compare before. I value things the way it supposed to be value. I feel sad for learning it through its hard ways. I will never forget that.To them, i will just stare them from a far,i know they are all doing good without my presence. God knows i missed them. I will pray for them and wish all the best. And now, after learning a good lessons, i don't have anymore time to waste any single opportunity to live the life the way it should be without wasting time, leaving with hatreds and loosing the a good chance to grow. No. Not now. Never. I'm not afraid to say and believe that I'm still a working in progress..

Monday, March 7, 2011

Just because someone loves you, doesn’t mean they won’t hurt you.

Maybe I'm just pissed off with what's happening. Things are happening not the way i wanted. I just want them to know that hey! I'M HERE!!! visible, have feelings and most of the time taken for granted. Maybe I'm just paranoid to think that nobody understand me or maybe I'm just dwelling or expecting too much in return for all the good things i've done. I bet its not bad to ask for something they should give in return, its like hey, i'm not asking too much? i'm not asking for your 360 degrees attention and all, atleast have time to say something for me to understand, spare some of your precious time, or just do you part. I don't want this routine anymore, i'm afraid we'll be used to it. I'm starting to feel envy for others who are not experiencing it. I ENVY THEM!!!! I guess it's not to late for some adjustment. It's not to late too patch things up. But is shouldn't come not only to you or me alone, IT should be US!

Simple things that would make me relieve and understand. That's all im askin for,and i guess it's not too much :(

Thursday, February 24, 2011

Prayer


Dear God,

I enjoyed this day. Thank you so much for giving me another set of friends, and another lessons to learned. I promise to value them like how much you value me. I'm really blessed and i owe you one from this. I'm praying for another strength for tomorrow's challenge. I will be forever be grateful for all the blessings i received since day 1.

I entrust you everything my dear lord. When papa died, I told myself to be strong for my family. I want them to feel that i believe in their character and loves them dearly, wholeheartedly, without boundaries, in this life or in next. I will be behind them, beside them, and even in front of them in times they'll be needing me. I'll do anything to protect them.

Let mama knows that I'm always here for her, never let her think that i don't love her. Take care of Ronald and Patrick, I know that they are responsible enough. Guide this two guy that i love in every path they will take. Their success is also my success. Let Nina knows that i will always be her loving ate. I only wish the best for her. She is still young and needs to enjoy life and lastly,.....................

Please send my kisses and a big hug to papa. Tell him i miss him so much. Let him know that everything is okay here and there's nothing to worry. I know his in god hand without feeling anymore pains. I love him so much.


Tuesday, February 22, 2011

Monday, February 21, 2011

fun.fun.fun.

Great morning followers,


I guess its a beautiful and lovely morning ahead of me. Let me share some of my learnings yesterday. It was nice to meet such a brilliant person like Pau, (our PST trainor). As he arrived at the room, without taking a pause, he already introduced himself, share a bit of his background, previous work and most of all, set his expectation to us. I must say, he's really one of a kind. He also plays farmville too..Yayy. additional friend on my list. How sweet of him thinking what else would will be needing like photo copies, ATS problem, he even promise us to give GC to those peeps who will have a perfect attendance with flat 8 hrs. duty without scrubbing our ATS. Yahhy, (i hope this one will be true) unlike before....!@#$. He also gave us out turn to give some random facts about ourselves and our expectations also (as expected during first day). I really enjoyed my first day with him without even thinking the breaks in between. Oh..and by the way, he is very much particular with the EOP and our attendance. I guess its also for us...

Our first day turned to be discussions of our HC101 not to mention that we can't access some links to the web but is was all FUN! Discussions about the redundancy of the words like "as per" it should be "per" only and "i can't barely hear you" is should be say as "i can't hear you or i barely hear you"-- shame on me before..hehehe...see the redundancy! You should pronounce "\ˌdī-ig-ˈnō-səs, -əg-\" not "diag-nos-es!! hahaha- why this things we need to learn? SIMPLY because that's the career i chose. It's for my own sake!

Thanks for the operation area tour and for allowing us to play after the discussion. PICTIONARY was great! I really had a blast! see you later for another learning and fun.

Sunday, February 20, 2011

PST

Great morning everyone...MONDAY na! ang aga kong nagising, kala ko may pasok si hubby, MID pala sya. I thought na makakaisa akong mag net ngayung umaga hehehehe. (kala ko lang). Kala ko pa late na sya, yun pala mamaya pa ang pasok nya (baliw na yun) kaya kailangan ko ng mag net kase mamaya maya sya na naka upo dito, SIGA yun. I had a 2 days blast off and enjoying the net and now pasok na naman. PST na namin!!! yhay, another learnings at sympre another introduction na naman. Sasabihin ko na naman ako spiel na, "Hi my name is Mary Anne Almazar, you can call me anne, I tooked and finished BS Math major in Comsci last 2004, at FEU Manila..blah blah..." sana may games din para buhay kaming lahat hehehe. I'm expecting alot from our new trainor, sabi naman nila magaling at mabait sya.Since more on product na'to, dapat tutok na ako. Wala mung chill chill. Excited na din akong batiin si Mara, for passing the board exams, at biruiin si Tracy, for getting her back pay, but wait theres more...ang bagong Pajero ni Dale...Bigtime talaga sila. Going back sa PST, balita ko 6 weeks daw to, mukhang madugo pero i'll make the best out of it. FOCUS lang.See you guys, mamaya :)


Thank you God for this blessings. Another experience, I really owe you alot. Talaga nga namang every day is a learning process and with HIM, nothing is impossible. MANIWALA ka lang :)